Global Enterprise Solutions
Your global enterprise might face one or a number of these customer communications business challenges that we can help you solve with our Global CCM as a service.
Multichannel communication
challenges & solutions
Business challenge
Even though you’re a global organization, your customer communications are produced, managed, printed and mailed from one central location. While this centralized approach appears to drive efficiency, the high delivery costs, emissions impact, and slower delivery time of reaching your international customers is a problem.
Business solution
Solution Dynamics’ Global CCM platform integrates with a unique network of over 300 print and mail service providers. This can significantly reduce your printing and mailing costs, delivery time, and Scope 3 emissions by moving the production and distribution closer to your end customers.
Business challenge
Your organization uses complex manual production workflows to pull in multiple data sources, personalize and quality assure your customer communications. These duplicate effort across countries, lack consistency and/or quality and lead to a poor customer experience.
Business solution
Solution Dynamics’ Global CCM platform digitally transforms and automates the production of complex personalized customer communications. We enable simpler multichannel communications delivery, increasing your team’s productivity and improving your customer experience.
Business challenge
Your global enterprise wants to better reach a cohort of your target audience through digital adoption and an improved multichannel communications experience, reducing operating costs in the process.
Business solution
Solution Dynamics’ Global CCM platform provides you an integrated communications solution enabling you to digitize your physical print communications, providing your customers a multichannel experience through both print and digital channels.